The way in which business is conducted has changed much over the past few years. Businesses are no longer remotely managed from a central head office. Employees now need to be where their efforts can make a real difference. With the advent of the internet many new markets were opened to both small and big businesses. To succeed in this tough environment one needs to have a superior communications system. So, when it comes to business phone systems Boston companies choose VoIP.

VoIP, which stands for Voice over Internet Protocol, is not a recent development. It only took off when reliable internet access became available almost everywhere in the world. This was not previously the case and it discouraged users from signing up. However, since internet access has become so pervasive, VoIP has seen an immense rise in popularity. In just a few years it has become a major player in the telecommunications market.

Many companies are initially attracted to VoIP because it promises them significant savings on their telephone accounts. This is certainly not just boasting. Many large companies have reported that they have saved more than half their previous telephone accounts after switching to VoIP. Over the long term these savings can be truly significant amounts of money that will reflect favorably on the balance sheet.

Apart from savings on monthly telephone bills, VoIP clients also save in other ways. Because the system is installed centrally and hosted by the service provider, maintenance cost is minimal. Traditional switchboard systems required a substantial investment in hardware and a separate installation at every branch had to be done. Each installation had to be manned by an operator. With VoIP there is only the one installation and no operator is required.

Modern business demands that employees are mobile. They are of little use sitting at their desks but switchboard systems required them to do just that. If they were not physically there to receive a call or to make calls, they could not communicate. This inevitably had a very negative impact on efficiency and productivity. VoIP users are not restricted geographically. They are always in touch and they can communicate anywhere.

Users also love the idea that they do not have to use a specific dedicated device to use the system. They are free to use any device that can access the internet and they do not have to use the same one all the time. Even a borrowed device will do. This is because VoIP users have comprehensive accounts that are all stored in the cloud. This means they can access their accounts from anywhere and with any device.

VoIP offers much more than mere voice communication. It has advanced benefits that allow users to communicate in many different ways. It boasts features such as video conference calling, voice to email, email to voice and fax and file transfer abilities. This allows users to truly communicate without the need to follow a call by sending an email, graph or file at a later stage.

It is not surprising that more and more companies are switching to VoIP. It saves money while offering superior communications. It helps employees to be more productive and it is feature rich. One wonders what further enhancements will be available in the future.