Throughout the years, call management has become easier for businesses both large and small. Mainly, advancements with today's phones systems have increased communication and the efficiency for many ventures. Essentially, most of the communication solutions vary according to the features and support offered. This article takes you through three main types of business Phone systems, including the VoIP phone system Vancouver.

Most ventures require at least some basic features. These include voice mail, music on hold, conferencing capability, and trunking abilities. Here is an outline of some basic features of most average office systems.

Voice Mail and music on hold - Most businesses require a way for the caller to leave a message when the recipient of the call does not answer the telephone. Some units have this built in while others need an external unit that integrates with the telephone system itself. When a caller is kept on hold, providing some music or ad to listen to while waiting gives the person a more pleasant experience. This could be music or advertising for the business. This is usually achieved with the use of a live feed from a radio station, or a recording that is connected directly to the unit.

Each of the telephones can cost anywhere from $30 to $400. Usually, this is the best option for an organization with no more than 10 users. Some potential drawbacks of these units have to do with how a business has to install them on their own, as well as doing their own setup. Additionally, the units not supported by phone vendors or telecoms, resulting in the venture having to do their own maintenance, while having little options for integrating the system in the future.

Another way that customers become confused is when they are transferred incorrectly to the wrong person or put on hold for excessive amounts of time. Allowing the telephone network to transfer the call based on caller selection removes the element of human error. This helps to minimize frustration on the part of the customer and ensures that calls are routed quickly and accurately. Not only do customers get a more pleasant phone experience, but employees of the business no longer have to worry about answering calls as they are automatically routed by the telephone network.

Auto attendant :This is a digital operator that specifically routes calls on the basis of the choices of the callers. This is achieved through the entry of either an extension or the last name of the person they are trying to reach. Provided that the extension that they're trying to reach is configured in the unit in the way they enter it, the telephone call will route correctly.

The VoIP Phones. The acronym VOIP indicates a unit's use of Voice over Internet Protocol service. Essentially, this means the VoIP unit calls takes place over a private IP network or the Internet instead of the traditional Public Switched Telephone Network (PSTN). In general, this type of option works well for a homeowner or small venture.

Depending on your venture, an office phone system can be used to streamline operations as well as minimize the need for additional personnel. With the correct configuration, all communication units can help the venture owner cut operating costs as well as provide an effective way to communicate for its employees.