Utilities are basic services provided by a public utility to the population. These services are provided to a large number of people in a district or city. The challenge is usually to bill the consumers correctly and in time. Most utility companies have therefore adopted sewer billing software to deal with the challenge of the large population.

The features of the system include the possibility of establishing an audit trail such that the management can always be informed on the progress of payments. This reduces corruption in the company. The automated system can also detect bad debts and delayed payments. The system then sends notices to the customer through email and can charge penalties and fines for late payments.

Transitioning from manual sewer billing to electronic billing will result to added advantages to the customer and the utility itself. The citizens are empowered with access to their accounts every minute of the day. They can also get reminders and alerts on when their payments are due. The customers are provided with a wide range of options of paying for the services.

Adopting an automated system means that the customers will be billed accurately because of those already eliminated human error. The bills will also be sent on time. The software also provides an online platform where customers can view important information from their portals. Therefore, the volumes of calls from customers to the call center also reduce because most of their concerns can be addressed from their customer portals. Customer satisfaction is improved.

An automated system can create invoices. It provides the option of batch invoicing whereby several invoices are emailed or printed at a time. The system also enables the sewer company to have differential pricing. The company can set different rates for different customers maybe depending on whether commercial or residential.

Customer management is improved when an automated system is adopted. Most of those complaints put forth by the customers can be solved through the online portals. The customers can also get vital information concerning the services. Customer satisfaction is greatly improved. Compliance is improved on the side of the customers. There are reduced late payments because there are constant notices and alerts.

Evidently, an automated system for invoicing clients is suitable for saving company money and also enabling it to run smoothly and more efficiently. This software saves the workers hours of manually transferring data. Human errors in accounting are also greatly reduced because the invoicing is automated.

Adopting an automated system allows the company to allow all payment options for their bills. The customers can pay online by use of their credit cards, cash, debit cards and electronic check. Repetitive internal tasks can be automated. This reduces the workload of employees and saves time. They get more time to concentrate on other demanding tasks of the day. The software allows the company to be flexible in event of changes in the processes involved in service provision.

The sewer invoicing program is ideal as it provides the customers with a descriptive bill of their usage of the services. The utility company is able to send the electronic bills to their customers via emails. The company reduces costs by minimizing their postage costs.