service invoicing software calculates water, energy or sewer revenues owed by the company based on the usage of these services. Automated system has many benefits over manual meter reading both to their customers and the utility itself. This utility billing systems has reduced the physical movement of suppliers to move from their stations to the location of meters and other data recording devices to take their reading.

The objective of a effective billing system is to keep track of the usage of the products and services provided and also to collect customer data. The utilities all strive to deliver water and energy in a safe and efficient way while protecting service source of revenue, minimizing the expenses and making sure the customer is satisfied.

Automated indicator reading saves costs on the utility customer call center. These centers receive numerous calls each day. Some customers would like to confirm their bills and others may have disputes about the amount stated in their bills. The volumes of calls to the center increase when the customer is not satisfied. If this utility adopts a utility invoicing software that suits its characteristics, it is able to reduce the volume of calls.

The calls made to the center are analyzed and those that can be avoided with automation identified. Utilities that have adopted a utility invoicing software have reported substantial decrease in customer complaints and increased customer satisfaction.

The automatic indicator reading systems will collect data efficiently and accurately because they eliminate the possibility of human error. This data is then used in the preparation of invoices and bills which are sent to the customers in time.

Automated billing software specifically tailored for the function is a move towards improving the overall operations. To determine the potential benefits of automated billing software there needs to be a deep understanding of the operating characteristics of the utility. The utility provider should identify aspects of automation that will benefit them.

Collection of revenues and customer payments can be managed by a strong service billing software. After the invoices and bills have been delivered to their clients, the software will offer several options for managing how the user will pay for the services rendered. Utility invoicing software will track all customers with outstanding debts and automatically charge them the penalties for late payments and even print out emails issuing notices to them.

Automated meter reading enable flexible schedules for reading these service usage thereby avoiding delays in summary billing of accounts. Summary billings are usually for customers who have multiple businesses within the area. Therefore, it necessitates the utility to hold bills of the individual businesses until all of their accounts in the summary billing are read. With automated billing software, all the accounts can be read on time enabling the summary bills to be provided to the customers promptly.

The utility will have to analyze the customers reason for calling from the call logs in the call centers. Automated meter readings have reduced the customer calls and led to an increase in customer satisfaction.