Tips On Hosted PBX Canada



By Katrina Wheeler


Switches for telephone stations are known as Hosted PBX Canada (private branch exchange). Sometimes it also referred to as computerized branch exchange. A typical station comprises different branches its main function being to connect phone lines from and to the system. It also helps to record statistics, switching between phone users, metering and quantity linked to the activities of calling. Additionally they ensure that all the connections are intact and assist in hanging up when call have ended.

As a matter of fact companies use this switch stations to link all the internal phones lines to an external one. In other words the firm will only lease one line but at the same time it will be used by different employees. Therefore when a person needs to talk to another in the same network they commonly dial a one-digit to four-digit code; this is what is called an extension.

Components of a complete station include; switch boards, a micro computer, uninterrupted power supply (UPS), station lines and Telecom-trunks which are used to deliver signals. This system serves different functions. Some of which are; to forward calls, automatic assistance, caller ID blocking, greetings, fail over and rejecting anonymous callers.

Customized greetings is one function in the system, callers can hear customize greetings. Some use professional service actors to develop them while other firms used synthesized greetings. Auto attendant actually saves the company money. Hiring a full time receptionist is less very costly. Auto attendant performs most of the services of receptionist thereby making it a cheaper alternative. This is important is because clients especially new ones expect attention and as a result are greeted by the system and asked what option they would like to be assisted with.

Businesses may decide to block some callers using this feature; all information coming from that caller will also be blocked. Other clients have a habit of not displaying their identities preventing the company from seeing who the caller is. This feature will tell callers that anonymous calls are not allowed by the firm.

People at times call business place at odd hours or at busy times. To risk losing clients a certain future informs them that the particular person is not available, in return the callers can be politely directed to voice mall or told to call another time. On the other hand the busy employee will not be inconvenienced. Likewise calls may be redirected to other lines where they can be assisted.

Even though all these uses are provided, certain facts need to be understood. First, internet is not included. Second, some system provider will let you use traditional old phone while other will not. Lastly, they have excellent customer service; however complex problems must be answered by management personally.

All things considered a Hosted PBX Canada has a number of benefits such as; keeping the existing number, reduces telephone charges and comprehensive communication control. Again it offers the business with individual billing and caring support for customers with service reliability. To sum up, these services can function over public switch telephone or the internet or a combination of the two.




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