PBX stands for private branch exchange; they aid businesses to make internal connections to public switch telephone network by using trunk lines. As result, businesses get to have sophisticated telephones systems without spending a lot of their money. Hosted PBX Toronto is operated by a voice-over-IP (VoIP). This allows employers to work from anywhere, be it their private homes or hotels.

This system has a vast number of functionality that make it better to use than traditional phones. It is easier for employees to control and manage their phone systems by the use of a web portal. This enables users to change the operating hours of their phones and also their work station identities.

This kind of system allows employees to set up an auto attendant command. This feature answers calls or directs them to other users. It also takes messages so that the user does not miss out on any important clients. Furthermore it saves the company money by reducing the need for many receptionists.

Most organizations install telephones on every employee workstation; these are referred to as extensions. The PBX allows each user to have 1 to 4 special digits that allow other employees to use if they want to talk to that specific staff member. This saves on time as the need to dial long numbers is removed.

Another important feature is the direct inward dialing (DID). This allows every user to have a separate phone number which makes it easier for customers and suppliers to call directly to the person they need. It will not only save the client money but also reduce the volume of calls going through the receptionist.

PBX allows employees to know when their colleagues are online or not, this is known as busy lump feature or monitored extension. When they are on a call their telephones indicate a do not disturb sign status thereby getting rid of guess work. Management can monitor the entire extensions in the organization and assess their employee use of phones.

Another function known as follow me or find me is also available that caters for absent employees. It enables the user to connect their office telephones with any number of their choice that they can be reached on. It does not give callers the private number of the employee, it simply connects them, this way the user does not miss out on important calls.

A number of benefits arise from the use of PBX. One of its pro is that it is easy to set up as compared to tradition telephones. When the system has been set it can be used by as many lines as the company has requested for from the telephone provider, if the organization expands in future then more lines can be purchased without causing an overload to the system.

Hosted PBX Toronto requires minimal capital to put up. It helps the company to save on cost because all the maintenance is the responsibility of the telephone provider. Another way the organization saves money is the fact that employees know that they are monitored and so minimal personal calls will be made by them.